Ontario Charitable Gaming Association Privacy Policy

Effective as of March 19, 2024

Ontario Charitable Gaming Association (OCGA) values your privacy and is committed to protecting your personal information. This policy applies to all OCGA owned and operated websites and outlines our privacy and security practices.

What Information Do We Collect?

Information You Give Us:

When you create an account, sign up for services, make purchases, or communicate with us, we collect personal information such as your name, phone number, and email address.

Automatic Information:

Log Information:

We record basic information like your IP address, browser type, and pages visited for site analytics and improvement.

Cookies:

We use various types of cookies (functional, analytical, tracking) to enhance your experience, providing personalized content based on your account and browsing history.

Information from Mobile:

If you visit our site using a mobile device, we collect device and location information for personalized services.

Information from Email Communication:

If you opt-in for marketing emails, our third-party email service provider collects data based on your interactions.

Information from Other Sources:

We may receive updated shipping and contact information from our partners to improve our services.

How Do We Use the Information Collected?

We use the collected data to:

Enhance and personalize your experience on our website.
Make automated decisions for features like product recommendations.
Facilitate shipping and order fulfillment.

Do We Share Information We Receive?

We do not sell or rent personal information.
We may share information with third-party service providers for operational purposes such as payment processing or email marketing services.
We disclose information if required by law.

How Long Do We Keep Your Information?

We are committed to only retaining personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Here’s how we handle data retention:

Account Information: If you create an account with us, we keep your personal information for as long as your account is active plus a reasonable period thereafter in case you decide to re-activate the services. Accounts deemed inactive for more than [specific period] will be anonymized or securely deleted, except as necessary to comply with our legal obligations or to resolve disputes.
Transactional Records: Records of transactions and interactions with our services are retained for [specific period] to comply with legal and regulatory obligations, after which they are anonymized or securely deleted.
Marketing Information: If you opt-in to receive marketing communications from us, we retain your contact information on our marketing list until you unsubscribe or ask us to delete your information. Upon request for removal or unsubscribing, your contact details will be removed from our marketing databases.
Analytical Data: Data collected for analytical purposes is anonymized or aggregated and kept for [specific period] to improve our services and user experience. This data does not identify you personally.

Decommissioning Data: When your information is no longer needed, we take steps to have it either securely deleted or anonymized so that you can no longer be identified from it.

Your Rights: You have the right to request the deletion of your personal data at any time, except where we are required to keep it by law. If you wish to request the deletion of your personal data, please contact us at [Insert Contact Details].

We periodically review our retention policies to ensure compliance with our obligations and adjust them as necessary. We encourage you to review this section regularly for the latest information on our data retention practices.

How Is Your Information Protected?

We use SSL encryption and strong security measures to protect your data.
In case of a data breach, we will take immediate steps to mitigate any harm and inform affected users.

Your Role in Protecting Your Information

Keep your username and password confidential.
Sign out after using our services on public devices.

Additional Information

Links to Other Sites:

We link to sites with high privacy standards but are not responsible for their practices.

Data Access and Rights:

You can access and update your personal information through your account. You have the right to request data deletion.

Child Privacy:

We do not knowingly collect data from children under 13 without parental consent.

Contact Information:

For privacy-related inquiries or information changes, contact inquiry@charitablegaming.com.

Changes to Our Privacy Policy

We reserve the right to modify this policy. Changes will be reflected on this page, with the most recent version accessible at all times.

Feedback

We welcome your feedback to enhance your experience. Contact us at inquiry@charitablegaming.com.